What is the Resolution Center, and who can see it?
The Resolution Center is the place in App Store Connect where App Review communicates with a developer about a particular submission. Most of what developers need to know about a decision lives there, and the emails they receive are often only a summary. Understanding what it contains, and who can see it, clears up many cases where a team says it does not know why an app was held.
What it is
Each submission has a conversation attached to it. When Apple raises an issue, the message appears there along with the guideline reference, a description of the finding and sometimes screenshots or attachments. It is also the channel through which a developer replies, and the replies are associated with the same submission. Apple's interface has been reorganised over the years, so the exact location and name of the section may differ, but the idea is constant.
Who has access
Access depends on a person's role on the App Store Connect team. The Account Holder and people with roles such as Admin and App Manager can typically open and answer App Review messages, while narrower roles may not be able to see them. An invitation that expired, was never accepted or was sent to a different Apple Account can leave a team member without access, even though they are listed in the team.
Because the notification emails Apple sends do not always include the full text, a person without access may know that the status changed but not what the reviewer said.
What appears in a message
Typical content includes the guideline number, the version and build reviewed, the device and operating system used by the reviewer and a description of the issue. Information requests list the items needed. Some messages include a note that the finding applies only to a particular area, such as the listing, while others apply to the whole submission.
How replies are treated
Replies in the same conversation are read by App Review and attached to the submission. A reply can supply requested information, provide context or disagree with a finding. Whether a reply changes the outcome depends on what it contains and on whether the issue is about the build or the listing. The Resolution Center is also where a developer can ask for a call with App Review in some situations.
Google Play has an equivalent, in a different shape
Google does not use a single conversation thread. Policy notices appear in Play Console, usually under a policy status or app content section, and are also emailed to the developer contact. Appeals are made through a form linked from the notice, and the status of an appeal is reported back through the same channels.
Why teams sometimes cannot see the message
A common situation is that the person who built the app is not the person with the highest role on the developer account. Invitations to join the team can expire or fail to link to the right Apple Account. In that case the developer may receive only an email notification stating that something changed, while the message that explains it sits in a place they cannot open. Recognising this explains why some teams say they do not know the guideline behind a decision.
Messages that are not rejections
Not everything in the Resolution Center is an adverse finding. Messages may request information, notify the developer of a status change or confirm that a submission has been approved. The presence of a message does not by itself mean that something is wrong.
Common questions
The Account Holder and higher team roles such as Admin and App Manager typically can, though Apple has changed the permission model over time.
No. Email notifications are summaries, and the full message is in App Store Connect.
To Play Console and the developer contact email.
Review processes change often. This guide is a plain-language explanation written by AppReviewFix, not official guidance. Check Apple's App Store Review Guidelines and Google's Developer Program Policies for current details.